PRISM LABS USA LLC sells research materials strictly for in-vitro laboratory use. If you see our products or brand used in a way that breaks that standard, we want to know. Every report is reviewed by our compliance team.
1. What You Can Report
- Human-use solicitation: anyone promoting, dosing, or selling our products for human or animal use, including on social media, forums or marketplaces.
- Unauthorized commercial resale: our products being repackaged, relabeled or resold by third parties, or marketed as consumable or therapeutic.
- Listing inaccuracies: errors on our site, such as a wrong specification, a mismatched COA or a misleading description.
- Intellectual property issues: use of our name, logo, label designs, photos or COA documents without permission, or content of ours you believe infringes your rights.
- Suspected fraud: counterfeit “Prism Labs” products, websites or accounts pretending to be us, phishing, or payment fraud.
Not for emergencies. If someone has been exposed to or has taken a research material, contact Poison Control at 1-800-222-1222 or call 911 right away. For order or delivery questions, please use our contact page.
2. Submit a Report
All fields except the reference URL are required. Include as much detail as you can, such as screenshots described in words, dates, usernames, order numbers or lot numbers.
3. How We Investigate
- Acknowledgment: we confirm receipt by email, usually within one business day.
- Review: our compliance team reviews each report, usually within three business days. Complex cases may take longer, and we may contact you for more information.
- Action: depending on what we find, we may cancel orders and permanently close accounts under our Research Use Only Policy, correct listings or COA records, issue takedown requests for infringing or counterfeit content, and refer fraud to payment processors, marketplaces or the appropriate authorities.
- Follow-up: we let you know when a report is resolved. Some details may stay confidential for privacy or legal reasons.
Please submit reports in good faith. Knowingly false reports may lead to account restrictions.
Related: Research Use Only Policy · Terms of Service · Contact
